MySQL Bugs: #45474: Connector NET 6.0.4 installer fails

Bug #45474	Connector NET 6.0.4 installer fails
Submitted:	12 Jun 18:34	Modified:	4 Aug 12:12
Reporter:	Kendrick Hang
Status:	Closed
Category:	Connector/Net	Severity:	S3 (Non-critical)
Version:	6.0.4	OS:	Microsoft Windows (XP SP2)
Assigned to:	Reggie Burnett	Target Version:
Triage:	D2 (Serious)

Description:
Running the installer on MySQL Connector Net 6.0.4, I get a failure. Error dialog message
reads, "There is a problem with this Windows Installer package. A DLL is required for this
install to complete could not be run. Contact your support personnel or package vendor."
Clicked OK to acknowledge the error, installer then exits.

How to repeat:
Re-run installer. I re-ran the installer and the same error occurred again. Difficult to
tell which dll is missing.

I just tried installing Connector NET 6.0.3 -- luckily had a copy because I wasn't able to
find 6.0.3 on the website any more. I ran the installer for 6.0.3 on the same computer and
it ran without any errors.

I suspect something has changed between 6.0.3 and 6.0.4, either in the installer, or in
one of the dependencies to cause this error.

What else is installed on that box that failed?  Any version of VS?  .NET 2.0?

Great question -- I should have included that info earlier. The workstation has both of
the following installed:

- Visual Studio 2005 version 8.0.50727.42 with .NET version 2.0.50727 SP2
- Visual Studio 2008 version 9.0.30729.1 SP with .NET version 3.5 SP1

Both Visual Studio versions are Professional Edition, installed with the Typical options
selected from their respective installers.

DOes the install get to the last page (the finish page)?  If so, can you retry and clear
the registration checkbox on the last page?

Kendrick

I can't reproduce it here.  Can you try the install again and send me the log?  You would
do this from a command prompt and try the install with this command

msiexec /l* setup.log /i mysql.data.msi

and then attach the setup.log to this bug report

Just attached the log from the installer. To answer your previous question, when I
encounter the error, the installer does not allow me to go any further. It exits right
there and I do not make it to the finish page.

Hi Kendrick. Can you please try updating MSI installer to, at least, version 3.1 v2 and
retest. Currently, you're using 3.01: Property(S): VersionMsi = 3.01. Also, do check MD5
of c/NET msi to be sure download was not corrupted.

Downloads:
3.1(v2):
http://www.microsoft.com/downloads/details.aspx?familyid=889482FC-5F56-4A38-B838-DE776FD41...
4.5:
http://www.microsoft.com/downloads/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F...

Inform me of result.

Kendrick, is this still a problem? I just installed c/NET 6.0.4 on a very similar box,
only mine is W2K8SE server x64.

I guess comments and files don't work together.

I don't think #45477 is a duplicate, unless both errors are being caused by the same
thing.

I've upgraded, as recommended, to v4.5 of the installer and still get the svctab.xml
error.

The setup.log is above.

Hi Tonci,

Apologies for not being able to get back to you on this sooner. I'm not going to be able
to update my Windows Installer version here -- I need to keep this baseline version of
Windows Installer on my machine.

I'm thinking this just could be a problem with something in my local configuration here.
I was able to find an older installer for the previous version, 6.0.3 and that installs
perfectly on my machine. On another similarly configured box here, I was able to install
6.0.4 without issue, which leads me to think there is something wrong with my machine's
configuration. I am comfortable using a workaround for now.

I appreciate your team looking into this. This seems like one of those minor, yet
grudgingly difficult to find bugs to isolate. I'll stand by and I can work around it for
now -- and I will downgrade the priority of this bug report.

Ken

http://forums.mysql.com/read.php?38,267731,267731#msg-267731

I hope I can shed some light on someone who'll be able to finally end this issue :)

Platform: lenovo T61 notebook, Windows XP Pro SP2, 2Gb RAM, 120 Gb disk, Visual Studio
2008, .NET Framework 3.5 SP1, Microsoft Installer 4.5, no MySQL server on this machine.
I
recommend Notepad++ installed. See steps below for reasoning.

The problem I had was the same described: svctag.xml can't be opened/found/whatever.

I today managed to run the install by performing the following steps:

1. Run the installation normally until you get to the svctag.xml issue screen.
2. DO NOT click OK. Leave the window open, go to the specified folder on the message -
there you'll find the svctag.xml file.
3. Open it with a text editor (I used Notepad++ which shows non-standard chars).
4. Find the <cpuManufacturer>(...)</cpuManufacturer> tag.
5. Probably, the text inside the tags will have two special characters (on my machine,
one
Chinese character and another symbol I do not remember - note I was using Notepad++: if
you're using Notepad, you'll probably see two squares or two spaces)
6. Remove those characters. In my computer, I had
(symbol)(symbol)nuineIntelGenuineIntel,
so replaced them with Ge (fixing the wording for Genuine Intel).
7. Save. Leave the file open on the editor (this is where things might get tricky -
Notepad++ can make a difference since it leaves the file open in memory but keeps track
of
it on the HD, so when it was deleted by the second installer instance, it notified me)
8. Start another Connector installation instance. Proceed with the install. You'll get a
notification stating another instance of the installation is running and that it should
be
finished first.
9. Go to the first instance and hit 'OK' now. It will roll back.
10. Go to the second instance.  Notepad++ will notify you that the file (1) was not on
the
disk anymore - when you get that, answer YES to keep the file on the editor.
11. Go back to the installer. You'll probably get a message from the installer stating
there was some error while trying to update the XML configuration files. Click OK and
the
installation should finish properly.

My guess is that when the installer reads the CPU Manufacturer from wherever it gets the
data from, it starts reading two (or more) bytes before the place it really should and
then it ends up overwriting the first two letters of the CPU Manufacturer name. There's
one post above that shows the syntax error found on Opera. This concurrs with the fix I
applied today. CPU Manufacturer line is #11.

My svctag.xml file, when the installation was finally successful has no data in it:

<?xml version="1.0" encoding="UTF-8"?>
<registration_data version="1.0">
  <environment>
    <hostname></hostname>
    <hostId />
    <osName></osName>
    <osVersion></osVersion>
    <osArchitecture></osArchitecture>
    <systemModel></systemModel>
    <systemManufacturer></systemManufacturer>
    <cpuManufacturer></cpuManufacturer>
    <serialNumber></serialNumber>
  </environment>
  <registry version="1.0">
    <service_tag>
      <instance_urn></instance_urn>
      <product_name></product_name>
      <product_version></product_version>
      <product_urn></product_urn>
      <product_parent_urn></product_parent_urn>
      <product_parent>N/A</product_parent>
      <product_defined_inst_id></product_defined_inst_id>
      <product_vendor></product_vendor>
      <platform_arch>Windows</platform_arch>
      <timestamp></timestamp>
      <container />
      <source></source>
      <installer_uid>-1</installer_uid>
    </service_tag>
  </registry>
</registration_data>

There. My 2 cents

Thanks for workaround Leon.

Kendrick, I too think this is very machine-specific. I will consult once more today and,
if none sees where the problem might be, I'll have to close the report as CRp.

Seemingly, we've found an environment that exhibits this error. Problem is in process of
fixing.

A patch for this bug has been committed. After review, it may
be pushed to the relevant source trees for release in the next
version. You can access the patch from:

  http://lists.mysql.com/commits/79913

736 Reggie Burnett	2009-08-03
      - fixed 'can't find svctag.xml' installer bug (thanks Iggy!)  (bug #45474)

A patch for this bug has been committed. After review, it may
be pushed to the relevant source trees for release in the next
version. You can access the patch from:

  http://lists.mysql.com/commits/79920

738 Reggie Burnett	2009-08-03
      fixed 'can't find svctag.xml' installer bug (thanks Iggy!)  (bug #45474)

A patch for this bug has been committed. After review, it may
be pushed to the relevant source trees for release in the next
version. You can access the patch from:

  http://lists.mysql.com/commits/79932

738 Reggie Burnett	2009-08-03
      fixed 'can't find svctag.xml' installer bug (thanks Iggy!)  (bug #45474)

A patch for this bug has been committed. After review, it may
be pushed to the relevant source trees for release in the next
version. You can access the patch from:

  http://lists.mysql.com/commits/79943

740 Reggie Burnett	2009-08-03
      fixed 'can't find svctag.xml' installer bug (thanks Iggy!)  (bug #45474)

fixed in 6.0.5 and 6.1.1

An entry was added to the 6.0.5 and 6.1.1 changelogs:

The MySQL Connector/NET 6.0.4 installer failed with an error. The error message generated
was:

There is a problem with this Windows Installer package. A DLL required for this
install to complete could not be run. Contact your support personnel or package vendor.
When OK was clicked to acknowledge the error the installer exited.

Bug#46865 has been marked as duplicate of this report.