| Bug #82402 | Installed "MySQL Installer - Community" throws error on startup and quits | ||
|---|---|---|---|
| Submitted: | 1 Aug 2016 23:07 | Modified: | 5 Sep 2016 14:05 |
| Reporter: | Jan Halfar | Email Updates: | |
| Status: | No Feedback | Impact on me: | |
| Category: | MySQL for Windows: Installer | Severity: | S1 (Critical) |
| Version: | 5.7 | OS: | Windows (Windows 7 64bit) |
| Assigned to: | Assigned Account | CPU Architecture: | Any |
| Tags: | community, endpoints, installer | ||
[1 Aug 2016 23:07]
Jan Halfar
[2 Aug 2016 5:59]
Chiranjeevi Battula
Hello Jan Halfar, Thank you for the bug report. I tried to reproduce the issue at my end using mysql-installer-web-community-5.7.14.0.msi but not seeing any issue with startup screen. Could you please provide step by step (exact screenshot, stack trace etc. - please make it as private if you prefer) to confirm this issue at our end? Thanks, Chiranjeevi.
[2 Aug 2016 6:00]
Chiranjeevi Battula
Screenshot
Attachment: 82402.JPG (image/jpeg, text), 48.36 KiB.
[2 Aug 2016 13:08]
Jan Halfar
Screenshot of the error message at Installer launch
Attachment: MWSnap 2016_08_02-00_37_09.png (image/png, text), 44.09 KiB.
[2 Aug 2016 13:19]
Jan Halfar
Hello,
I'll be glad to provide more details but you have to help me a bit.
* I added a screenshot of the error happening.
* Stack trace: Where / how to get it ?
* Details:
I'm afraid I don't really have any more steps to add to my original description.
Few more details for the installation:
* I installed the package(s) to non-standard install location (D:\Program Files (x86)\MySQL\ instead of standard C:\Program Files (x86)\MySQL\) with non-standard data dir location (D:\ProgramData\MySQL\MySQL Server 5.7\Data\).
I did have a problem with that later, being unable to start Server instance (mysqld.exe), because it disregarded a data dir location I choose during msi installation, trying to find a datadir at "D:\Program Files (x86)\MySQL\MySQL Server 5.7\data\" and failing because that directory doesn't (and shouldn't) exist.
* I didn't install the Server as a service (unchecking that option during original install).
[3 Aug 2016 5:41]
Chiranjeevi Battula
Hello Jan Halfar, Thank you for your feedback. It seems you have installed in non existing directory. could you please uninstall or remove existing one and try to install in right path. Thanks, Chiranjeevi.
[3 Aug 2016 17:41]
Jan Halfar
add "It seems you have installed in non existing directory" - I set the original installation to install into "D:\Program Files (x86)\MySQL\" - with data directory into "D:\ProgramData\MySQL\" - The installation completed >successfuly< - Both directories were created by the installation (as is expected) without a problem - Files for MySQL Server and all tools were installed to "D:\Program Files (x86)\MySQL\". "D:\Program Files (x86)\MySQL\MySQL Server 5.7\", "D:\Program Files (x86)\MySQL\MySQL Workbench 6.3 CE\", etc respectively. I can see that the files are located in those directories. With the above, I don't understand what you mean by "installed in non existing directory". Can you please elaborate ? Add "could you please uninstall or remove existing one and try to install in right path" As I stated in my original description I can't uninstall the current installation, because the "MySQL Installer - Community" app fails at launch so I can't access it's functions. Is there another way to uninstall the whole package ?
[5 Aug 2016 14:05]
Chiranjeevi Battula
Hello Jan Halfar, Thank you for your feedback. Please go through the Bug #71329, it will help you to completely uninstall MySQL. Thanks, Chiranjeevi.
[6 Sep 2016 1:00]
Bugs System
No feedback was provided for this bug for over a month, so it is being suspended automatically. If you are able to provide the information that was originally requested, please do so and change the status of the bug back to "Open".
