Bug #91707 Lost connection to Pantheon DB server
Submitted: 19 Jul 2018 0:17 Modified: 19 Jul 2018 8:45
Reporter: Peter Liu Email Updates:
Status: Can't repeat Impact on me:
None 
Category:MySQL Workbench Severity:S5 (Performance)
Version:6.3.10 OS:Windows (Microsoft Windows 7 Professional Service Pack 1)
Assigned to: CPU Architecture:Any
Tags: WBBugReporter

[19 Jul 2018 0:17] Peter Liu
Description:
----[For better reports, please attach the log file after submitting. You can find it in C:\Users\Peter Liu\AppData\Roaming\MySQL\Workbench\log\wb.log]

==========================================================================

16:46:21 [ERR][      Workbench]: Console redirection failed.
16:46:21 [INF][      Workbench]: Starting up Workbench
16:46:21 [INF][      Workbench]: Current environment:
	Command line: "C:\Program Files\MySQL\MySQL Workbench 6.3 CE\MySQLWorkbench.exe" 
	CurrentDirectory: C:\Program Files\MySQL\MySQL Workbench 6.3 CE
	HasShutdownStarted: False
	OSVersion: Microsoft Windows NT 6.1.7601 Service Pack 1
	SystemDirectory: C:\Windows\system32
	TickCount: 135845
	UserInteractive: True
	Version: 4.0.30319.42000
	WorkingSet: 35020800
16:46:21 [INF][      Workbench]: Environment variables:
	SystemDrive = C:
	ProgramFiles(x86) = C:\Program Files (x86)
	ProgramW6432 = C:\Program Files
	PROCESSOR_IDENTIFIER = Intel64 Family 6 Model 61 Stepping 4, GenuineIntel
	TMP = C:\Users\PETERL~1\AppData\Local\Temp
	PROCESSOR_ARCHITECTURE = AMD64
	ACPath = C:\Program Files (x86)\Lenovo\Access Connections\
	Path = C:\Program Files\Microsoft MPI\Bin\;C:\Program Files (x86)\Intel\iCLS Client\;C:\Program Files\Intel\iCLS Client\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files\Lenovo\Fingerprint Manager Pro\;C:\Program Files (x86)\Common Files\Lenovo;C:\ProgramData\Lenovo\ReadyApps;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;C:\Program Files (x86)\Lenovo\Access Connections\;C:\Program Files\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files\dotnet\;C:\Program Files\MySQL\MySQL Utilities 1.6\
	HOMEPATH = \Users\Peter Liu
	configsetroot = C:\Windows\ConfigSetRoot
	PROCESSOR_REVISION = 3d04
	TEMP = C:\Users\PETERL~1\AppData\Local\Temp
	USERPROFILE = C:\Users\Peter Liu
	LOGONSERVER = \\PETERLIU-LENOVO
	USERNAME = Peter Liu
	SystemRoot = C:\Windows
	SWSHARE = C:\SWSHARE
	FP_NO_HOST_CHECK = NO
	MSMPI_BIN = C:\Program Files\Microsoft MPI\Bin\
	OneDrive = C:\Users\Peter Liu\OneDrive
	TVTCOMMON = C:\Program Files (x86)\Common Files\Lenovo
	CommonProgramFiles = C:\Program Files\Common Files
	COMMPath = C:\Program Files\Lenovo\Communications Utility
	ProgramData = C:\ProgramData
	windows_tracing_logfile = C:\BVTBin\Tests\installpackage\csilogfile.log
	READYAPPS = C:\ProgramData\Lenovo\ReadyApps
	COMPUTERNAME = PETERLIU-LENOVO
	ALLUSERSPROFILE = C:\ProgramData
	CommonProgramW6432 = C:\Program Files\Common Files
	windows_tracing_flags = 3
	FSHARPINSTALLDIR = C:\Program Files (x86)\Microsoft SDKs\F#\4.1\Framework\v4.0\
	SESSIONNAME = Console
	CommonProgramFiles(x86) = C:\Program Files (x86)\Common Files
	HOMEDRIVE = C:
	windir = C:\Windows
	NUMBER_OF_PROCESSORS = 4
	OS = Windows_NT
	ProgramFiles = C:\Program Files
	ComSpec = C:\Windows\system32\cmd.exe
	PATHEXT = .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
	PSModulePath = C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
	APPDATA = C:\Users\Peter Liu\AppData\Roaming
	USERDOMAIN = PeterLiu-Lenovo
	PROCESSOR_LEVEL = 6
	asl.log = Destination=file
	LOCALAPPDATA = C:\Users\Peter Liu\AppData\Local
	TVT = C:\Program Files (x86)\Lenovo
	PUBLIC = C:\Users\Public
16:46:21 [INF][      Workbench]: Current version given by meta info is: 6.3.10
16:46:21 [INF][      Workbench]: Setting PATH to: C:\Windows\system32;C:\Program Files\Microsoft MPI\Bin\;C:\Program Files (x86)\Intel\iCLS Client\;C:\Program Files\Intel\iCLS Client\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files\Lenovo\Fingerprint Manager Pro\;C:\Program Files (x86)\Common Files\Lenovo;C:\ProgramData\Lenovo\ReadyApps;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;C:\Program Files (x86)\Lenovo\Access Connections\;C:\Program Files\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files\dotnet\;C:\Program Files\MySQL\MySQL Utilities 1.6\
16:46:21 [INF][ mforms managed]: Initializing mforms wrapper
16:46:21 [INF][   WBContext UI]: Initializing workbench context UI with these values:
	base dir: C:\Program Files\MySQL\MySQL Workbench 6.3 CE
	plugin path: C:\Program Files\MySQL\MySQL Workbench 6.3 CE
	struct path: 
	module path: C:\Program Files\MySQL\MySQL Workbench 6.3 CE/modules
	library path: C:\Program Files\MySQL\MySQL Workbench 6.3 CE
	user data dir: C:\Users\Peter Liu\AppData\Roaming\MySQL\Workbench
	open at start: 
	open type: 
	run at startup: 
	run type: 
	Force SW rendering: No
	Force OpenGL: No
	quit when done: No
16:46:21 [INF][      WBContext]: WbContext::init
16:46:22 [INF][            WBA]: Looking for extension modules for WBA...
16:46:22 [INF][            WBA]: 0 extension modules found
16:46:22 [WRN][            grt]: C:\Users\Peter Liu\AppData\Roaming\MySQL\Workbench\connections.xml:25: link '{1A7B7EC7-42A7-487A-AC16-D3E79D514859}' <object GrtObject> key=owner could not be resolved
16:46:22 [INF][      WBContext]: System info:
 	MySQL Workbench Community (GPL) for Windows version 6.3.10 CE build 12092614 (64 bit)
	Configuration Directory: C:\Users\Peter Liu\AppData\Roaming\MySQL\Workbench
	Data Directory: C:\Program Files\MySQL\MySQL Workbench 6.3 CE
	Cairo Version: 1.10.2
	OS: Microsoft Windows 7 Professional Service Pack 1
	CPU: 4x Intel(R) Core(TM) i5-5300U CPU @ 2.30GHz, 15.9 GiB RAM
	Active video adapter Intel(R) HD Graphics 5500
	Installed video RAM: 1024 MB
	Current video mode: 1920 x 1080 x 4294967296 colors
	Used bit depth: 32
	Driver version: 10.18.14.4432
	Installed display drivers: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
	Current user language: English (United States)

16:46:23 [INF][      Workbench]: UI is up
16:46:23 [INF][      Workbench]: Running the application
16:46:26 [ERR][SQL Editor Form]: SqlEditorForm: exception in do_connect method: Exception: SSL connection error: unknown error number
16:46:26 [ERR][  GRTDispatcher]: exception in grt execute_task, continuing: Exception: SSL connection error: unknown error number
16:46:26 [ERR][  GRTDispatcher]: worker: task 'execute sql queries' has failed with error:.SSL connection error: unknown error number
16:46:26 [ERR][    WQE backend]: Got an exception during connection: SSL connection error: unknown error number
16:46:26 [ERR][SQL Editor Form]: SQL editor could not be connected: SSL connection error: unknown error number
16:46:26 [ERR][SQL Editor Form]: Your connection attempt failed for user 'pantheon' from your host to server at dbserver.live.7a34e7b2-7ec8-417f-9bdd-a67f4a21c481.drush.in:12691:
  SSL connection error: unknown error number

Please:
1 Check that mysql is running on server dbserver.live.7a34e7b2-7ec8-417f-9bdd-a67f4a21c481.drush.in
2 Check that mysql is running on port 12691 (note: 3306 is the default, but this can be changed)
3 Check the pantheon has rights to connect to dbserver.live.7a34e7b2-7ec8-417f-9bdd-a67f4a21c481.drush.in from your address (mysql rights define what clients can connect to the server and from which machines) 
4 Make sure you are both providing a password if needed and using the correct password for dbserver.live.7a34e7b2-7ec8-417f-9bdd-a67f4a21c481.drush.in connecting from the host address you're connecting from

How to repeat:
The connection has been working well for last 6 months until 7/2/2018.
[19 Jul 2018 8:45] Chiranjeevi Battula
Hello Peter Liu,

Thank you for the bug report.
I could not repeat the issue at our end using with MySQL Workbench 8.0.11 version on Windows 7/10.
If you can provide more information, feel free to add it to this bug and change the status back to 'Open'.

Thank you for your interest in MySQL.

Thanks,
Chiranjeevi.