Bug #89988 Web Page Registration Broken
Submitted: 9 Mar 2018 13:53 Modified: 15 Mar 2018 5:00
Reporter: Colin Bruce Email Updates:
Status: Verified Impact on me:
Category:MySQL Websites: bugs.mysql.com Severity:S3 (Non-critical)
Version: OS:Windows (Microsoft Windows 8.1 Enterprise)
Assigned to: CPU Architecture:Other (X64)
Tags: WBBugReporter

[9 Mar 2018 13:53] Colin Bruce
Trying to register so that I can submit a bug/feature suggestion butit proved impossible using IE 11 on Windows 8.1. With compatibility mode turned on it said that compatibility mode is not supported. With it turned off, it presented a dialog box saying "Page Expired" "The page has expired. Click OK to continue." Clicking the OK button produced a dialog box which said "Page Expired" "The page has expired. Click OK to continue." and so on for ever. IE may not be the trendiest browser in the world but it is still current and I am surprised your web pages are so specific that they can only be accessed by Chrome (which I used on another machine to register" and possibly others that I didn't try.

How to repeat:
Go to the web site https://profile.mysql.com using IE with compatibility mode turned off and then with it turned on to see each of the errors. Repeat to your heart's content

Suggested fix:
Fixe the web sit5e
[9 Mar 2018 13:54] Colin Bruce
Image from trying to access the web site

Attachment: Capture.PNG (image/png, text), 7.24 KiB.

[9 Mar 2018 13:56] Colin Bruce
Sorry, Fixe the web sit5e should have been Fix the web site
[15 Mar 2018 5:00] MySQL Verification Team
Thank you for the report and feedback.
Observed on Win7 with IE 11, while trying to "register".
[14 Jun 2023 8:45] Martin Stas
Hey everyone! Firstly, if you're facing difficulties with web page registration, I recommend checking this source: https://andersenlab.de/services/web-development
It might provide some helpful information or alternative solutions.

I can totally relate to the frustration expressed here. It's frustrating when compatibility issues arise, especially when using different browsers or operating systems. It seems that the web page registration process isn't functioning properly on Internet Explorer 11 with Windows 8.1. Compatibility mode isn't supported, and without it, you encounter a never-ending loop of "Page Expired" dialog boxes.

While Chrome seems to work fine for registration, it's important for websites to be accessible across multiple browsers to accommodate a wider user base. It's surprising that the web pages are so specific to Chrome, overlooking the compatibility with other popular browsers like Internet Explorer.

To unravel this issue, I would suggest reaching out to the website's aid team and informing them about the problem you encountered. They must be able to investigate the compatibility problems and make the necessary adjustments to make sure a smoother registration process for all users.