Bug #88727 MySQL Workbench 6.3 CE is not opening in Windows 10
Submitted: 1 Dec 2017 6:31 Modified: 1 Dec 2017 8:20
Reporter: Gavin Wyborn Email Updates:
Status: Closed Impact on me:
None 
Category:MySQL Workbench Severity:S1 (Critical)
Version:5.7 OS:Windows (10)
Assigned to: CPU Architecture:Any

[1 Dec 2017 6:31] Gavin Wyborn
Description:
Yesterday, I was using MySQL Workbench and my screen froze for a couple of seconds, then Workbench stopped working. I have tried everything I can think of to get it working again with no success.

I have reinstalled the MySQL Workbench Application. It installed ok but the application will still not start.
I tried starting it from the command line. It still won't start.
I tried starting and stopping the server. The server started ok but Workbench still doesn't start.
I tried checking if Workbench showed up in applications in the Task Manager. It shows that it is running. I then ended the instance, and tried starting it again from both the application menu and the command line. Both failed.
I tried uninstalling the entirety of MySQL including all constituent applications then reinstalling them. Everything seemed to install ok but when I tried Workbench, nothing started.

I have a very important job to do for a client and I cannot now complete it or show the client what progress has been made, so any help you can give with this is highly appreciated.

Here's the log file:
14:10:39 [ERR][      Workbench]: Console redirection failed.
14:10:39 [INF][      Workbench]: Starting up Workbench
14:10:39 [INF][      Workbench]: Current environment:
	Command line: "C:\Program Files\MySQL\MySQL Workbench 6.3 CE\MySQLWorkbench.exe" 
	CurrentDirectory: C:\Program Files\MySQL\MySQL Workbench 6.3 CE
	HasShutdownStarted: False
	OSVersion: Microsoft Windows NT 6.2.9200.0
	SystemDirectory: C:\WINDOWS\system32
	TickCount: 13623296
	UserInteractive: True
	Version: 4.0.30319.42000
	WorkingSet: 34594816
14:10:39 [INF][      Workbench]: Environment variables:
	COMPUTERNAME = DESKTOP-E0NB4I2
	USERPROFILE = C:\Users\Lenovo
	HOMEPATH = \Users\Lenovo
	LOCALAPPDATA = C:\Users\Lenovo\AppData\Local
	asl.log = Destination=file
	configsetroot = C:\WINDOWS\ConfigSetRoot
	PROCESSOR_ARCHITECTURE = AMD64
	Path = C:\Program Files (x86)\Intel\iCLS Client\;C:\Program Files\Intel\iCLS Client\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Skype\Phone\;C:\Program Files\MySQL\MySQL Utilities 1.6\;C:\Users\Lenovo\AppData\Local\Microsoft\WindowsApps;
	CommonProgramFiles(x86) = C:\Program Files (x86)\Common Files
	ProgramFiles(x86) = C:\Program Files (x86)
	PROCESSOR_LEVEL = 6
	LOGONSERVER = \\DESKTOP-E0NB4I2
	PATHEXT = .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
	HOMEDRIVE = C:
	SystemRoot = C:\WINDOWS
	PSModulePath = C:\Program Files\WindowsPowerShell\Modules;C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules
	ALLUSERSPROFILE = C:\ProgramData
	PUBLIC = C:\Users\Public
	APPDATA = C:\Users\Lenovo\AppData\Roaming
	PROCESSOR_REVISION = 8e09
	USERNAME = Lenovo
	CommonProgramW6432 = C:\Program Files\Common Files
	OneDrive = C:\Users\Lenovo\OneDrive
	CommonProgramFiles = C:\Program Files\Common Files
	OS = Windows_NT
	USERDOMAIN_ROAMINGPROFILE = DESKTOP-E0NB4I2
	PROCESSOR_IDENTIFIER = Intel64 Family 6 Model 142 Stepping 9, GenuineIntel
	ComSpec = C:\WINDOWS\system32\cmd.exe
	USERDOMAIN = DESKTOP-E0NB4I2
	SystemDrive = C:
	TEMP = C:\Users\Lenovo\AppData\Local\Temp
	ProgramFiles = C:\Program Files
	NUMBER_OF_PROCESSORS = 4
	TMP = C:\Users\Lenovo\AppData\Local\Temp
	ProgramData = C:\ProgramData
	ProgramW6432 = C:\Program Files
	windir = C:\WINDOWS
	SESSIONNAME = Console
14:10:39 [INF][      Workbench]: Current version given by meta info is: 6.3.10
14:10:39 [INF][      Workbench]: This is the first start of a new version. Doing some clean up.
14:10:39 [INF][      Workbench]: Setting PATH to: C:\WINDOWS\system32;C:\Program Files (x86)\Intel\iCLS Client\;C:\Program Files\Intel\iCLS Client\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Skype\Phone\;C:\Program Files\MySQL\MySQL Utilities 1.6\;C:\Users\Lenovo\AppData\Local\Microsoft\WindowsApps;
14:10:39 [INF][ mforms managed]: Initializing mforms wrapper
14:10:40 [INF][   WBContext UI]: Initializing workbench context UI with these values:
	base dir: C:\Program Files\MySQL\MySQL Workbench 6.3 CE
	plugin path: C:\Program Files\MySQL\MySQL Workbench 6.3 CE
	struct path: 
	module path: C:\Program Files\MySQL\MySQL Workbench 6.3 CE/modules
	library path: C:\Program Files\MySQL\MySQL Workbench 6.3 CE
	user data dir: C:\Users\Lenovo\AppData\Roaming\MySQL\Workbench
	open at start: 
	open type: 
	run at startup: 
	run type: 
	Force SW rendering: No
	Force OpenGL: No
	quit when done: No
14:10:40 [INF][      WBContext]: WbContext::init
14:10:42 [INF][            WBA]: Looking for extension modules for WBA...
14:10:42 [INF][            WBA]: 0 extension modules found
14:10:42 [ERR][  XML Functions]: LibXml: file:///C:/Users/Lenovo/AppData/Roaming/MySQL/Workbench/wb_state.xml:1: 
14:10:42 [ERR][  XML Functions]: LibXml: parser 
14:10:42 [ERR][  XML Functions]: LibXml: error : 
14:10:42 [ERR][  XML Functions]: LibXml: Document is empty

14:10:42 [ERR][  XML Functions]: LibXml: 

14:10:42 [ERR][  XML Functions]: LibXml: ^

14:10:42 [ERR][  XML Functions]: LibXml: file:///C:/Users/Lenovo/AppData/Roaming/MySQL/Workbench/wb_state.xml:1: 
14:10:42 [ERR][  XML Functions]: LibXml: parser 
14:10:42 [ERR][  XML Functions]: LibXml: error : 
14:10:42 [ERR][  XML Functions]: LibXml: Start tag expected, '<' not found

14:10:42 [ERR][  XML Functions]: LibXml: 

14:10:42 [ERR][  XML Functions]: LibXml: ^

Thanks, Gavin.

How to repeat:
Every time I try to start Workbench, I get a blank screen and the application does not start.
It does show up in the task manager though. 
Each time, I end the task, and try to restart it I get the same issue. The application does not start.
[1 Dec 2017 8:19] Gavin Wyborn
I just worked out a way to fix this.
I changed the C:/Users/Me/AppData/Roaming/MySQL/Workbench filename then uninstalled Workbench then reinstalled Workbench.
Please consider this closed.
[1 Dec 2017 8:20] MySQL Verification Team
Thank you for the feedback.