Bug #78838 | MSI community installer hangs on service start | ||
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Submitted: | 15 Oct 2015 1:23 | Modified: | 16 Oct 2015 13:49 |
Reporter: | Matthew O' Hanlon | Email Updates: | |
Status: | Duplicate | Impact on me: | |
Category: | MySQL for Windows: Installer | Severity: | S3 (Non-critical) |
Version: | 5.6.27 | OS: | Windows (7 Ultimate) |
Assigned to: | CPU Architecture: | Any | |
Tags: | installer, services |
[15 Oct 2015 1:23]
Matthew O' Hanlon
[15 Oct 2015 1:23]
Matthew O' Hanlon
log from installer
Attachment: fail.png (image/png, text), 498.01 KiB.
[15 Oct 2015 1:24]
Matthew O' Hanlon
shows user config for service
Attachment: network_service.png (image/png, text), 154.71 KiB.
[15 Oct 2015 1:27]
Matthew O' Hanlon
shows service won't start
Attachment: network_service_fail.png (image/png, text), 178.65 KiB.
[15 Oct 2015 1:27]
Matthew O' Hanlon
service set to run as local system account
Attachment: local_system.png (image/png, text), 155.61 KiB.
[15 Oct 2015 1:27]
Matthew O' Hanlon
service starts when run as local system
Attachment: local_system_success.png (image/png, text), 169.31 KiB.
[15 Oct 2015 6:27]
Chiranjeevi Battula
Hello Matthew, Thank you for the bug report. This is most likely duplicate of Bug #77674 & Bug #76476, please see Bug #77674 & Bug #76476 Thanks, Chiranjeevi.
[16 Oct 2015 13:49]
Matthew O' Hanlon
Hi Chiranjeevi, Thanks for taking the time to look into my report. I have looked at both the bugs you linked. The first one (#77674) doesn't seem to be related to my problem. I can still see the service in my list of services. The second is definitely related to my problem. The workarounds listed in the comments of the bug though didn't really work for me. Specifically, I tried turning off ALL of my firewall rules (which are managed by 3rd party vendor software - Avast), but it didn't seem to have an effect at all. There was another workaround suggested, but I wasn't able to follow through on it. It was suggested that you delete the 32-bit mysql server from the installer, but I wasn't able to do that successfully. Maybe I could try a zip file? Is there a way to direct the installer to look in a different directory to install just the 64-bit version instead of both? Thanks again for your help! Matt