| Bug #76608 | MySQL Web Installer 5.6.24 / 1.4 crashes on startup | ||
|---|---|---|---|
| Submitted: | 7 Apr 2015 10:26 | Modified: | 3 Oct 2017 16:53 |
| Reporter: | Yngve Svendsen | Email Updates: | |
| Status: | Can't repeat | Impact on me: | |
| Category: | MySQL Server: Installing | Severity: | S3 (Non-critical) |
| Version: | 5.6.24 | OS: | Windows (7) |
| Assigned to: | CPU Architecture: | Any | |
[7 Apr 2015 10:33]
Yngve Svendsen
Reran the Installer. Uninstalled all MySQL products, including the Installer itself. Rebooted. Reran the installer. Exactly same crash. Seems the product list download bar gets to something like 20% before the crash message appears. It does proceed after the crash and appears to work normally, though.
[7 Apr 2015 10:52]
Yngve Svendsen
This does *not* happen with the full installer.
[7 Apr 2015 11:37]
MySQL Verification Team
Hello Yngve Svendsen, Thank you for the report. Observed similar behavior on Win7 with mysql-installer-web-community-5.6.24.0.msi. Thanks, Umesh
[7 Apr 2015 11:38]
MySQL Verification Team
// This is easy to hit(just uninstall previously installed installer and try to install 5.6.24 web install. Faulting application name: MySQLInstaller.exe, version: 1.4.5.0, time stamp: 0x5517650c Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x5315a05a Exception code: 0xc0020001 Fault offset: 0x000000000000940d Faulting process id: 0x220c Faulting application start time: 0x01d071240f12e599 Faulting application path: C:\Program Files (x86)\MySQL\MySQL Installer for Windows\MySQLInstaller.exe Faulting module path: C:\windows\system32\KERNELBASE.dll Report Id: 577de996-dd17-11e4-aff1-bc305bc8d894
[16 Apr 2015 11:50]
Yngve Svendsen
This was completely reproducible (uninstall, reboot, reinstall, crash) on my system until I: * Uninstalled the Installer and all MySQL products * Rebooted * Used regedit to delete all keys that I suspected could be leftovers either from the latest Installer or older incarnations that I have historically used. In particular, these keys looked like ones that maybe shouldn't be there after an uninstall: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\MySQLInstaller_RASAPI32 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\MySQLInstaller_RASMANCS HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\MySQLInstallerUpdater_RASAPI32 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\MySQLInstallerUpdater_RASMANCS * Rebooted * Reinstalled without crash I also tried various combinations of installing the DOA 5.6.23-0 installer and upgrading that using the 5.6.24 installer, and I was unable to reproduce the crash. Bottom line: multiple historical installs and reinstalls of different Installer versions seems to have left items in my Registry that caused the issues I was seeing.
[24 Aug 2015 6:02]
Abraham Guyt
I've got a similar bug with the web installer version 5.6.26.0 (installer version 1.4.10) - trying to launch the app results in the error "Internal error (object reference not set to instance)". Fault bucket 120301723704, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: MySQLInstaller.exe P2: 1.4.10.0 P3: 55ce1af5 P4: KERNELBASE.dll P5: 6.3.9600.17415 P6: 54505737 P7: c000041d P8: 0000000000008b9c P9: P10:
[6 Sep 2015 11:36]
Rick Novak
Hi, I have similar behaviour as Abraham described. Having the 5.6.26 products installed on Vista Business I have tried to check the updates using the installer 1.4.8. It has requested self update first and after this was done the start of updated installer fails. No installing job with products is possible at all.
[3 Oct 2017 16:53]
Javier Treviño
Wasn't able to repeat this bug with latest installer version.
Description: Downloaded MySQL Web Installer 5.6.24 from dev.mysql.com. Ran it. Splash screen appeared ("MySQL Installer 1.4"). Got prompted to update the list of available products. Answered yes to that. Promptly got a "MySQL Installer has stopped working" with the below problem details. The Installer still proceeded (or did it restart automatically?) and ran OK Problem signature: Problem Event Name: APPCRASH Application Name: MySQLInstaller.exe Application Version: 1.4.5.0 Application Timestamp: 5517650c Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7601.18409 Fault Module Timestamp: 5315a05a Exception Code: c0020001 Exception Offset: 000000000000940d OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1044 Additional Information 1: 665a Additional Information 2: 665a92c35979ab761f05d35715ddb8c9 Additional Information 3: 6d09 Additional Information 4: 6d09c27daae96e77b9e156f12addff78 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt How to repeat: TBD