MySQL Bugs: #69331: I can not search the MySQL manual/documentation

Bug #69331	I can not search the MySQL manual/documentation - Oracle search SSO is broken
Submitted:	27 May 2013 21:22	Modified:	21 Feb 2014 19:47
Reporter:	Justin Swanhart	Email Updates:
Status:	Not a Bug	Impact on me:	None
Category:	MySQL Server: Documentation	Severity:	S2 (Serious)
Version:	n/a	OS:	Any
Assigned to:		CPU Architecture:	Any
Tags:	Broken, documentation, Oracle, search, SSO, website

Description:
When I try to search the MySQL manual I am directed to an Oracle SSO login.  I enter my username and password.  

I am then directed to ANOTHER login screen.  

I enter my username and password and am presented with the following message:
An error occurred during authentication. Contact your administrator.

How to repeat:
Try to search the manual.  If you are me, then you will be asked to sign in (wtf?).  Then, again, if you are me, you will be asked to login again.  You will be presented with an error message to contact your administrator at that point.  I don't know who my administrator is, so I'm contacting you.

Since the reproduction instructions require that you be me (and you aren't me) I've attached a screenshot.

Suggested fix:
Let me log in and search the manual, or better yet, don't require me to log in to search the manual.

Please contact your administrator screenshot

Attachment: authentication error.png (image/png, text), 56.11 KiB.

Thank you for the bug report. I couldn't repeat please try again. Thanks.

It happens to my account 100% of the time.  Of course you can't repeat.

It has been happening for months.

I'm not the only one with the issue.  LOOK AT YOUR LOGS!

It is interesting to note that SSO for bugs.mysql.com was broken for me too.  It seems the resolution was to create a new account of some type for me in the bugs system.  Perhaps something similar needs to be done in the search system.  My account is quite old, dating from back in the Oracle 7.3 days.

Here are my old bugs pre-new SSO system:
http://bugs.mysql.com/search.php?cmd=display&status=Active&reporter=133044

And my bugs after:
http://bugs.mysql.com/search.php?cmd=display&status=Active&reporter=9242340

My reporter number is significantly different in the new system.

Hi Justin,

Please see "GETTING HELP ON LOGIN ISSUES" section and submit a help request at
http://www.oracle.com/us/corporate/contact/about-your-account-070507.html

bugs.mysql.com does not manage Oracle accounts nor has access to the logs. So I can't help here.

>don't require me to log in to search the manual.
This can not be changed at the moment.
Try using Google then, e.g.: "5.6 mysql select syntax site:dev.mysql.com". It works good.

ok, I can call them, but you work in the same company and can honestly call them just as easily and work them to resolve the integration between mysql and oracle because it is broken for more than just me and not just for search.  I had a facebook friend report that he isn't able to log into the bugs system.  Now I can of course ask him to call TOO, but it would be better, IMHO, if the people actually work in the company coordinate and communicate.

Hi Justin,

Have you submitted the request? Have you received any feedback already?

you can close it.  I just decided to use Google instead.  I don't have time to call support to search the manual.

I tried calling 1-800-633-0738

none of the options were related to Oracle Search.  When I pressed 'zero' I was that they were sorry that they could not help me and I was disconnected.  There was no way to reach a person about search.

Please contact somebody at Oracle search for me.  PLEASE.  It is /really/ annoying not to be able to use the online search tool.  I know I'm in the minority in actually wanting to use one of your godforsaken tools but PLEASE HELP ME USE IT.

I found the itty bitty link that opened a popup (my blocker was blocking it before) and submitted a help request.  I'll let you know if I hear back.

My support request was closed as "not a bug".

YOU GUYS SUCK

Ok - I boiled the problem down to my OTN account.  If I go to otn.oracle.com and SIGN OUT, then I can search the manual.  Strangely, this doesn't sign me out of the bug tracker.  If I sign into OTN and I try to search dev.mysql.com, then I get an SSO page that won't let me log in.

Justin,

thank you for the feedback.

I am sorry, but I have to close this report as "Not a bug" too, because this is certainly not MySQL bug.