Bug #67311 Can't submit bugs with Firefox 16.0.1
Submitted: 21 Oct 2012 11:17 Modified: 22 Oct 2012 17:56
Reporter: Daniël van Eeden Email Updates:
Status: Verified Impact on me:
None 
Category:MySQL Websites: bugs.mysql.com Severity:S1 (Critical)
Version:2012-10-21 OS:Linux (Ubuntu 12.10)
Assigned to: CPU Architecture:Any

[21 Oct 2012 11:17] Daniël van Eeden
Description:
If I try to log a bug on bugs.mysql.com with Firefox 16.0.1 on Ubuntu 12.10 then I get this error message: "An error occured when trying to verify your login credentials. Please log out and try again."

I've tried to logout and login again: this doesn't help
I've tried the Chromium browser on the same computer with the same account: this works.
I've tried to update my account and change my password: works, but still can't access bugs.mysql.com
I've tried to remove the cookies for mysql.com and oracle.com: still doesn't work
I've tried firefox in "Private Browsing" mode: still doesn't work

I am able to login on dev.mysql.com
Yesterday I tried to login on planet.mysql.com and that also seemed to fail, but I didn't get an error message.

My first name has a "ë", this could be an issue for some systems.

How to repeat:
See description

Suggested fix:
Unknown
[22 Oct 2012 16:06] MySQL Verification Team
Thank you for the bug report. I couldn't repeat however I don't have the mentioned character in my name, so please provide a screenshot of that message?. Thanks.
[22 Oct 2012 17:15] Daniël van Eeden
A screencast:
https://www.box.com/s/l84qh2i5vd2l9myap0t1
[22 Oct 2012 17:56] MySQL Verification Team
Thank you for the feedback.
[14 Dec 2012 8:58] Vlad Safronov
Do you still experience the issue?
[21 Jan 2013 12:45] Daniël van Eeden
It still happens with Firefox 18.0 on Ubuntu.

Login and voting on planet.mysql.com works.

Any action on bugs.mysql.com still results in a "An error occured when trying to verify your login credentials. Please log out and try again." message.
[21 Jan 2013 12:54] Daniël van Eeden
I found the issue. The issue is the "HTTPS Everywhere" 3.1.3 add-on. Disabling the "MySQL" ruleset in the preferences fixes this issue.

Please set the status to "Not a Bug".

The ruleset of the "HTTPS Everywhere" has more issues with MySQL/Oracle sites:
http://databaseblog.myname.nl/2013/01/untrusted-downloads-and-mysql.html

This is the site of https-everywhere:
https://www.eff.org/https-everywhere

Maybe Oracle could:
- Give a better error message
- Communicate with EFF about the ruleset
[21 Jan 2013 13:02] Daniël van Eeden
The Bug Report for the HTTPS Everywhere extension:
https://trac.torproject.org/projects/tor/ticket/8025