Bug #62529 Failure to start
Submitted: 24 Sep 2011 12:30 Modified: 17 Nov 2011 18:39
Reporter: gavin chalkley Email Updates:
Status: Not a Bug Impact on me:
None 
Category:MySQL Workbench Severity:S1 (Critical)
Version:5.2.35 OS:Windows (Win 7 64Bit)
Assigned to: CPU Architecture:Any

[24 Sep 2011 12:30] gavin chalkley
Description:
"ScintillaNet.PageInformation" threw exception.

This has happened after downloading 5.2.35 for MySQL and PHP dev.

I have updated .NET4 and C++ 2010

How to repeat:
Starting the work bench replicates this failure to start

Suggested fix:
N/A
[24 Sep 2011 18:53] MySQL Verification Team
Couldn't repeat on Vista 64-bit.

MySQL Workbench CE for Windows version 5.2.35

Configuration Directory: C:\Users\miguel\AppData\Roaming\MySQL\Workbench

Data Directory: C:\Program Files (x86)\MySQL\MySQL Workbench 5.2 CE

Cairo Version: 1.8.8

Rendering Mode: OpenGL is available on this system, so OpenGL is used for rendering.

OpenGL Driver Version: 3.3.11005 Compatibility Profile Context

OS: Microsoft Windows Vista Ultimate Edition Service Pack 2 (build 6002), 64-bit

CPU: 4x AMD Phenom(tm) 9650 Quad-Core Processor, 8.0 GiB RAM

Active video adapter: ATI Radeon HD 4650

Installed video RAM: 1024 MB

Current video mode: 1920 x 1080 x 4294967296 colors

Used bit depth: 32

Driver version: NULL

Installed display drivers: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Current user language: Portuguese (Brazil)
[25 Sep 2011 7:24] Valeriy Kravchuk
Please, check in the Even Log for events with some details about this failure/crash.
[25 Sep 2011 7:29] gavin chalkley
Failure showing issue with .NET

Attachment: .net_xml.txt (text/plain), 1.48 KiB.

[25 Sep 2011 7:29] gavin chalkley
Showing Application failure

Attachment: app_xml.txt (text/plain), 1.48 KiB.

[25 Sep 2011 7:30] gavin chalkley
information on Error Application

Attachment: err_App.txt (text/plain), 1.11 KiB.

[25 Sep 2011 7:30] gavin chalkley
Files uploaded to show failure under Event Log
[27 Sep 2011 11:37] MySQL Verification Team
Bug http://bugs.mysql.com/bug.php?id=62546 marked as duplicate of this one.
[29 Sep 2011 14:32] Alfredo Kojima
Did you delete the Arial font or some other system font?
[29 Sep 2011 14:39] Jakob Halleröd
Microsoft Visual C++ 2010 Redistributable Package (x86) solved the issue for me.
I only had the 64 bit package installed when the program crashed.
[29 Sep 2011 17:07] gavin chalkley
No fonts or system files have been removed.

I have reinstalled C++ x86 and x64 no change
[3 Oct 2011 13:15] MySQL Verification Team
Are you tried what Jakob Halleröd did?. tHANKS.
[3 Oct 2011 17:29] gavin chalkley
Ye, hence my last comment
[16 Oct 2011 20:57] Joseph Ware
The problem is with the Arial font itself i just went and deleted the font and
redownloaded the font

http://sourceforge.net/projects/corefonts/files/the%20fonts/final/arialb32.exe/download

Workbench is now starting up
[17 Oct 2011 17:50] gavin chalkley
Joseph,

This has resolved the issue. Had to run in Admin (/active:yes) for it to work first time, logged off in to my normal a/c and it started up many thanks
[17 Oct 2011 19:12] MySQL Verification Team
see http://bugs.mysql.com/bug.php?id=62703 and the work-around is to run it with administrator user privileges.
[17 Nov 2011 18:39] Philip Olson
This is not considered a workbench bug.