Bug #54002 Agent can reach database but it shows down in the dashboard
Submitted: 26 May 2010 16:01 Modified: 3 Aug 2010 7:46
Reporter: Roger David Nay Email Updates:
Status: Closed Impact on me:
None 
Category:MySQL Enterprise Monitor: Agent Severity:S2 (Serious)
Version:2.2.0.1709 OS:Any
Assigned to: Kay Roepke CPU Architecture:Any

[26 May 2010 16:01] Roger David Nay
Description:
Agent can reach database but it shows down in the dashboard. The database is up and running.

Two agents running on the server, each monitoring a single instance.

Appears as though there is no <server.reachable> data being sent.

How to repeat:
Not sure how agent got in this state. Appears to come and go after restarts, but not consistent.

Suggested fix:
Database is running, it should be shown as up.
[11 Jun 2010 11:59] Enterprise Tools JIRA Robot
Kay Roepke writes: 
Reopening, as it does not seem to be related to EM-4320 / Bug#52952 as the latest debug log does not show timeouts.
[22 Jun 2010 19:04] Enterprise Tools JIRA Robot
Andy Bang writes: 
In build 2.2.2.1727.
[30 Jun 2010 18:46] Enterprise Tools JIRA Robot
Diego Medina writes: 
Making Carsten the QA as he has access to servers with network shared drives
[3 Aug 2010 7:46] MC Brown
A note has been added to the 2.2.2 changelog: 

        A &merlin_agent; could report the a MySQL instance as being                                                                                        
        down, even though the instance was available. This was related                                                                                     
        to the way local and remote filesystems were identified and                                                                                        
        reported by &merlin_agent;. A new                                                                                                                  
        option, <option>--agent-report-network-fs</option> has been                                                                                        
        added to indicate whether remote filesystems should be                                                                                             
        reported in the diskspace reports. By default, the                                                                                                 
        &merlin_agent; no longer reports network filesystem                                                                                                
        information, only data for local filesystems.