Bug #52846 Uninstall services fails with error / Uninstall fails if services were removed
Submitted: 15 Apr 2010 1:45 Modified: 24 May 2010 14:39
Reporter: Roel Van de Paar Email Updates:
Status: Closed Impact on me:
Category:MySQL Enterprise Monitor: Installing Severity:S2 (Serious)
Version: OS:Microsoft Windows (7)
Assigned to: BitRock Merlin CPU Architecture:Any

File: Maximum allowed size is 3MB.

If the data you need to attach is more than 3MB, you should create a compressed archive of the data and a README file that describes the data with a filename that includes the bug number (recommended filename: mysql-bug-data-52846.zip) and upload one to sftp.oracle.com. A free Oracle Web (SSO) account (the one you use to login bugs.mysql.com) and a client that supports SFTP are required in order to access the SFTP server.

To upload the file to sftp.oracle.com:

  1. Open an SFTP client and connect to sftp.oracle.com. Specify port 2021 and remote directory /support/incoming/.
  2. Log in with your newly created Oracle Web account (email address) and password.
  3. Upload the archive to /support/incoming.
  4. Once you have uploaded the file, add a comment to this bug to notify us about it.
Example: sftp -oPort=2021 -oUser=email sftp.oracle.com:/support/incoming

Usage Notes: This directory is unlistable, which means that once you have uploaded your file, you will not be able to see it. A file cannot be uploaded more than once with the same filename. The filename must be changed before attempting to upload the file again. The filename should always start with mysql-bug- prefix. Files are retained on the SFTP server for 7 days and then permanently removed.

[15 Apr 2010 1:46] Roel Van de Paar
Failing uninstall

Attachment: Mem2.2 Uninstall fails.png (image/png, text), 15.84 KiB.

[15 Apr 2010 1:48] Roel Van de Paar
Re-running the same once more after a correct (using "run-as-administrator") uninstall reports the service not being there.

Attachment: Mem2.2 Uninstall second run.png (image/png, text), 16.15 KiB.

[15 Apr 2010 1:55] Roel Van de Paar
Then, when trying to use "Programs and Features" to uninstall completely, it fails since the services are already gone.

Attachment: Mem2.2 Full uninstall fails.png (image/png, text), 79.39 KiB.

[16 Apr 2010 2:09] Roel Van de Paar
One more small item: the install screen sits a long time on this (see image) - seemingly unpacking a small .bat file

Attachment: MEM2.2 unpacking small file.png (image/png, text), 43.26 KiB.