Bug #40985 Can't install or remove MySQL Connector Net 5.2.5

• Submitted: 24 Nov 2008 16:20
• Modified: 3 Dec 2008 15:39
• Reporter: William Gannon
• Status: Not a Bug
• Category: Connector / NET
• Severity: S1 (Critical)
• Version: 5.2.5
• OS: Windows (SP3)
• CPU Architecture: Any

[24 Nov 2008 16:20] William Gannon

Description:
Uninstalled 5.2.3 version first.

When trying to install 5.2.5, received the following error messages:

Product: MySQL Connector Net 5.2.5 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2909. The arguments are: {75F9BFA2-4D6E-4CB3-97E6-B27C478CDE44}, , 

Product: MySQL Connector Net 5.2.5 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2909. The arguments are: {B99FF3E3-F742-47AF-B1FE-BBF2CDC4B95D}, , 

Product: MySQL Connector Net 5.2.5 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2909. The arguments are: {84AE8C43-294D-4E48-B75D-D9172396C2FD}, , 

Product: MySQL Connector Net 5.2.5 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2908. The arguments are: {8F9D25C7-1EBA-4391-B764-EB1F7D39243E}, , 

Product: MySQL Connector Net 5.2.5 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2908. The arguments are: {2448B1B1-F2EC-4153-96C6-BCAAE7692EF9}, , 

Product: MySQL Connector Net 5.2.5 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2908. The arguments are: {0E8AF006-273C-49BB-B7C1-EC1737260A5A}, , 

Product: MySQL Connector Net 5.2.5 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2908. The arguments are: {58F70E4A-96F7-4B67-BDAB-9B77A60F9C09}, , 

Product: MySQL Connector Net 5.2.5 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2908. The arguments are: {31E1C7C6-E06D-4214-82CA-58E67E5232E2}, , 

Product: MySQL Connector Net 5.2.5 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2908. The arguments are: {6B95D34B-91E1-41FF-9F3F-DCB5308A00CE}, , 

Product: MySQL Connector Net 5.2.5 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2908. The arguments are: {8578813E-E123-45AD-9C92-565382A058B6}, , 

Product: MySQL Connector Net 5.2.5 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2908. The arguments are: {5A9C32AD-62F5-4B24-A225-96ACF42D88A1}, , 

Product: MySQL Connector Net 5.2.5 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2908. The arguments are: {0E39E515-E3A5-4E56-954E-1802B975DE29}, , 

Product: MySQL Connector Net 5.2.5 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2908. The arguments are: {F8A6F77B-CD77-4D44-972F-F560059B2C9A}, , 

Product: MySQL Connector Net 5.2.5 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2908. The arguments are: {37939B62-BF9B-450B-8845-754A44681B06}, , 

Product: MySQL Connector Net 5.2.5 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2908. The arguments are: {403861CA-9358-468D-A535-0B17E9CE5A75}, , 

Product: MySQL Connector Net 5.2.5 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2908. The arguments are: {5668E8E9-0DDF-434D-AB93-EDCA1E2B33DC}, , 

How to repeat:
Ran the installer.  Tried using the install to Repair or Change and an error occurs in both instances.  Tried the same using the Add/Remove programs in the Control Panel (which I assume is using the same MSI file) with the same result.

[25 Nov 2008 14:10] William Gannon

I created a new user account on the same machine and re-ran the installer as Administrator and the install went on correctly.  It appears the problem is with a corrupt profile for the original user trying to install this package.

[25 Nov 2008 16:56] Reggie Burnett

William

You can use the msizap utility (google for it) to remove it.  More importantly I would like to know what is causing it to fail.  Can you run the installer like this and send me the log?

from a command line:

msiexec /x <msi> /l* uninstall.log

[3 Dec 2008 8:13] Tonci Grgin

Thanks for input Reggie. We do not have 5.2.3 msi in support (!) so I was unable to test exact case but in all other tested cases upgrade worked without problem.

William?

[3 Dec 2008 13:59] William Gannon

I believe the problem was very specific to my user credentials.  The user profile on the machine was corrupt.  Once I created a new account, the problem went away and the MSI installed correctly.

[3 Dec 2008 15:39] Tonci Grgin

William, great news! I already felt rather stupid when writing I don't have same test environment and was unable to repeat. These problems can be really tough.

Closing the report now.

[21 Feb 2009 21:04] ƒ‚ƒ‚¬ƒ‚ƒ ƒ‚ƒ‚ ƒ‚ƒ‚

I have those bug too with Windows 2003 R2 Server and user profile named "Администратор".
I solve it with William's Gannon recomendations - by logging out and run installer from another user.
Thanks!)