| Bug #20452 | Issue closed comments not inserted to internal notes | ||
|---|---|---|---|
| Submitted: | 14 Jun 2006 9:00 | Modified: | 14 Jun 2006 14:39 |
| Reporter: | Jaroslav Uher | Email Updates: | |
| Status: | Not a Bug | Impact on me: | |
| Category: | Eventum | Severity: | S3 (Non-critical) |
| Version: | 1.7.1 | OS: | |
| Assigned to: | Bryan Alsdorf | CPU Architecture: | Any |
[14 Jun 2006 11:47]
Valeriy Kravchuk
Thank you for a problem report. What exact version of Eventum do you use?
[14 Jun 2006 12:14]
Jaroslav Uher
this is for 1.7.1
[14 Jun 2006 14:39]
Bryan Alsdorf
Hi, When sending the closed issue comment to all people, the comment is saved as an email, not a note. However, you might not have email integration enabled, so you are unable to see the saved comments. Try enabling email integration to see these comments.
Description: Text entered in 'Reason for closing issue' is not inserted as an internal note if 'send notification to' is set to 'All'. How to repeat: Choose an open issue. Click to 'close issue'. Fill form, enter any text to 'Reason...', set 'send notification to' to value All Click to 'Close Issue' -> no internal note for closing not appear in internal notes Suggested fix: in class.issue.php, method 'close', from row 1275: (exclude add note block from if-else block) Support::insertEmail($email, $structure, $sup_id, true); $ids = $sup_id; // JU removed } else { // JU new row: } // add note with the reason to close the issue $HTTP_POST_VARS['title'] = 'Issue closed comments'; $HTTP_POST_VARS["note"] = $reason; Note::insert($usr_id, $issue_id, false, true, true); $ids = false; // JU removed }