Description:
After installing first the "essential" package from the .msi and then the "full" packlage from the .exe there are two entries in the "Add/Remove Programs" (ARP) menu that looks identical. Only the Windows Installer used Product Codes are different, but this the 'standard' user doesn't see.
Detected Product Codes:
{700A5C59-0A7B-40DD-ACC2-26F69157FE5C} = 5.0.10a "essential"
{BEB102D8-AEDE-41BF-BDD2-5FD6A9540218} = 5.0.10a "full"
After unInstalling the first in the list (which is the essential, if I'm right) the remaining software is unusable as a lot of the files and settings are removed. Using the REPAIR function doesn't help to make this runnable again. Only unInstalling using the remaining entry in the ARP menu and a completely new install helps.
How to repeat:
install first the essential and then the full package, then look into the "Add/Remove Programs" menu
Suggested fix:
- a first and fast help (without a real solution) could be to add " essential" to the description of the smaller package to enable the users (and our support) to see which version is meant
- check whether using the same product code for both packages helps, but then the update in both directions needs to be checked.
Description: After installing first the "essential" package from the .msi and then the "full" packlage from the .exe there are two entries in the "Add/Remove Programs" (ARP) menu that looks identical. Only the Windows Installer used Product Codes are different, but this the 'standard' user doesn't see. Detected Product Codes: {700A5C59-0A7B-40DD-ACC2-26F69157FE5C} = 5.0.10a "essential" {BEB102D8-AEDE-41BF-BDD2-5FD6A9540218} = 5.0.10a "full" After unInstalling the first in the list (which is the essential, if I'm right) the remaining software is unusable as a lot of the files and settings are removed. Using the REPAIR function doesn't help to make this runnable again. Only unInstalling using the remaining entry in the ARP menu and a completely new install helps. How to repeat: install first the essential and then the full package, then look into the "Add/Remove Programs" menu Suggested fix: - a first and fast help (without a real solution) could be to add " essential" to the description of the smaller package to enable the users (and our support) to see which version is meant - check whether using the same product code for both packages helps, but then the update in both directions needs to be checked.