Bug #104730 Broken link on home page
Submitted: 26 Aug 2021 3:50 Modified: 31 Aug 2021 13:04
Reporter: Tom Anderson Email Updates:
Status: Closed Impact on me:
Category:MySQL Websites: bugs.mysql.com Severity:S3 (Non-critical)
Version: OS:Any
Assigned to: Ray Lambe CPU Architecture:Any

[26 Aug 2021 3:50] Tom Anderson

I navigate to mysql.com in Chrome.

I click on the "Start Chat" chat link at the bottom right. It opens a two choice modal "Start chat" or "View support options". 

The first of these seems ok. But the second button "View support options" is connected to a broken link: https://www.oracle.com/null/support/support-options.html

How to repeat:
Go to any page of mysql.com.

Click on the "Start Chat" chat link at the bottom right. It opens a two choice modal "Start chat" or "View support options". 

Click on View support options.

The result is:

"We can't find the page you were looking for.
The page may have been moved or deleted, or a referring link may be incorrect.

Try search above, or go to one of the popular destinations shown below."

When I look at the source code, I see that 

Suggested fix:
Fix the link.

Make it easier for people to report problem with your sales website. We don't want to go through Sales, and we don't want to file bug reports. We want to just make easy suggestions.
[26 Aug 2021 4:07] Tom Anderson
This is the section where the broken link appears:

<div class="ochat_modal chat-show chat-fadein" data-trackas="ochat-modal" id="ochat_modal"><div class="ochat_modalw1"><div class="ochat_modalw2" style="top: 50%;"><div id="proactivewrap" class="chatwrap"></div><a href="#closemodal" data-lbl="callchat:modal-close" id="chatclose"></a><a href="#minimize" data-lbl="callchat:modal-minimize" id="chatmin"></a><section class="ochat_panel ochat_sales iframechatwrap"><strong class="ochattitle">Sales Chat<a data-type="ochat_sales" class="ochaticon iframechat icnclass icnchat" target="_self" href="#saleschat"></a></strong><a href="#saleschat" data-lbl="sales:chatcta" data-type="ochat_sales" class="subcta iframechat ochat_sales" target="_self"><p class="ochatsub">Considering a purchase?</p></a><a href="#saleschat" data-lbl="sales:chatcta" data-type="ochat_sales" class="chatcta iframechat ochat_sales" target="_self">Start chat</a></section><div id="ochat_sales" class="chatwrap"></div><section class="ochat_panel ochat_support"><strong class="ochattitle">MySQL Support Options<a class="ochaticon icnclass icnsupport" target="_self" href="/support/"></a></strong><a href="https://www.oracle.com/null/support/support-options.html" data-lbl="support:chatcta" class="subcta" target="_self"><p class="ochatsub">Have a support request?</p></a><a href="https://www.oracle.com/null/support/support-options.html" data-lbl="support:chatcta" class="chatcta" target="_self">View support options</a></section></div></div></div>
[26 Aug 2021 4:24] MySQL Verification Team
Hello Tom Anderson,

Thank you for the report and feedback.

[31 Aug 2021 13:04] Ray Lambe
The issue has been fixed.