Bug #72250 Workbench crashes on double-clicking "add diagram"

• Submitted: 5 Apr 2014 17:41
• Modified: 12 May 2014 13:10
• Reporter: Stefan Schörghofer
• Status: Can't repeat
• Category: MySQL Workbench
• Severity: S1 (Critical)
• Version: 6.1.4
• OS: Windows (8.0)
• CPU Architecture: Any
• Tags: add diagram, crash

[5 Apr 2014 17:41] Stefan Schörghofer

Description:
I wanted to build a new database from scratch using the ER diagram view: on the start screen I clicked on the little + icon to create a new model, next I double-clicked the "add diagram" and the program crashed, outputting a generic error something like the program can no longer be carried out. The problem also occurred after re-installation of workbench and xampp. 

How to repeat:
Follow the steps described above

[6 Apr 2014 12:23] Stefan Schörghofer

MySQL Workbench Community (GPL) for Windows version 6.1.4  revision 11773 build 1454
Configuration Directory: C:\Users\Stefan\AppData\Roaming\MySQL\Workbench
Data Directory: C:\MySQL Workbench 6.1 CE
Cairo Version: 1.8.8
OS: Microsoft  (build 9200), 64-bit
CPU: 4x Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz, 3.9 GiB RAM
Active video adapter Intel(R) HD Graphics 4000
Installed video RAM: 1797 MB
Current video mode: 1920 x 1080 x 4294967296 Farben
Used bit depth: 32
Driver version: 9.17.10.3062
Installed display drivers: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Current user language: Englisch (Großbritannien)

[6 Apr 2014 12:28] Stefan Schörghofer

I get this error message upon double-clicking "add diagram": "MySQL Workbench has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." As soon as I click "ok" Workbench closes.

[6 Apr 2014 12:33] Stefan Schörghofer

The problem occurred on a Microsoft Surface Pro 1

[6 Apr 2014 12:48] Stefan Schörghofer

I just found the solution myself: in MySQL Workbench click Edit -> Preferences -> tab "general" and check "Fprce use of software based rendering for EER diagrams"

[11 Apr 2014 1:15] MySQL Verification Team

I couldn't repeat. Is the issue resolved for you?. Thanks.

[11 Apr 2014 12:31] Stefan Schörghofer

Yes, it's resolved, thanks for testing / asking!

[12 May 2014 13:10] MySQL Verification Team

Thank you for the feedback.

[23 May 2014 6:29] Amruta Gore

I was facing the same issue. Solution given by Stefan helped me a lot. Thanks a lot Stefan! :)

[19 Nov 2019 11:09] Hajera Naela

Thanks Stefan, your answer resolved the issue.