MySQL Bugs: #64911: Unexpected error starting MySQL Workbench

Bug #64911	Unexpected error starting MySQL Workbench
Submitted:	9 Apr 2012 7:47	Modified:	25 Aug 2012 15:05
Reporter:	Alberto García Martínez	Email Updates:
Status:	No Feedback	Impact on me:	None
Category:	MySQL Workbench	Severity:	S1 (Critical)
Version:	5.2.38, 5.2.39	OS:	Windows (Microsoft Windows XP Professional Service Pack 3 (build 2600))
Assigned to:		CPU Architecture:	Any
Tags:	WBBugReporter

Description:
That error comes just by opening MySQL Workbench. I've tried to reinstall / uninstall and install and it's always the same error. Can't start the application.

How to repeat:
Open MySQL Workbench

I can't repeat on my XP Home Edition Box:

MySQL Workbench CE for Windows version 5.2.38  revision 8753

Configuration Directory: C:\Documents and Settings\miguel\Dados de aplicativos\MySQL\Workbench

Data Directory: C:\Arquivos de programas\MySQL\MySQL Workbench 5.2 CE

Cairo Version: 1.8.8

OS: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)

CPU: AMD Phenom(tm) 9650 Quad-Core Processor, 1.2 GiB RAM

Active video adapter (0): VM Additions S3 Trio32/64

Installed video RAM: 8 MB

Current video mode: 1600 x 881 x 4294967296 cores

Used bit depth: 32

Driver version: 013.548

Installed display drivers: vpc-s3.sys

Current user language: Português (Brasil)

Tried to reinstall, uninstall... even deleted temp files, cleaned registry...

It just happens in a computer, but i need Workbench working in that one :(

Hi Alberto,

did you also try to wipe the workbench-config folder?
It is located at:
C:\Documents and Settings\Alberto Garcia\Datos de programa\MySQL\Workbench

please remove the whole "Workbench" folder from that location - workbench will create a new one when started net time.
Please make a backup copy of that folder before removing it. For one, you can restore your workbench-settings from it afterwards and second, if that turns out to be the problem it would be great if you could provide the zipped-up folder for us to reproduce and fix the problem.
thanks in advance

Hi,

I even tried to delete that folder before reinstall / uninstall and the program chrashes too.

Where do i send the zip file with the temp folder?

Ok, i added the file for developers. First time using this platform :)

Please try 5.2.39. Thanks.

Forgive my delay in replying, but I didn't receive the mail for your answer.

Trying version 5.2.39. Hope it works :D

Thanks for your attention

Hi again,

Sorry but still not working.

Please, check if the same problem still happens with a newer version, 5.2.41.

No feedback was provided for this bug for over a month, so it is
being suspended automatically. If you are able to provide the
information that was originally requested, please do so and change
the status of the bug back to "Open".