Bug #61429 | MySQL Workbench crashes upon startup attempting to use an inappropriate library. | ||
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Submitted: | 7 Jun 2011 0:59 | Modified: | 10 Jul 2011 17:36 |
Reporter: | Richard Quadling | Email Updates: | |
Status: | No Feedback | Impact on me: | |
Category: | MySQL Workbench | Severity: | S1 (Critical) |
Version: | 5.2.34.7780 | OS: | Windows (7 Home Premium x64) |
Assigned to: | CPU Architecture: | Any |
[7 Jun 2011 0:59]
Richard Quadling
[7 Jun 2011 4:32]
Valeriy Kravchuk
Please, check if Workbench will work when started from the command line cmd.exe window with -swrendering option: MySQLWorkbench.exe -swrendering
[7 Jun 2011 8:51]
Richard Quadling
Will try this evening (11 hours time) when I am home.
[7 Jun 2011 19:23]
Richard Quadling
I tried the option from the command line ... [07/06/2011 20:16:40] [C:\Program Files (x86)\MySQL\MySQL Workbench 5.2 CE] [] >MySQLWorkbench.exe -swrendering But no joy. Still generates an error and crashes. Problem signature: Problem Event Name: APPCRASH Application Name: MySQLWorkbench.exe Application Version: 5.2.34.7780 Application Timestamp: 4ddbbfe9 Fault Module Name: aticfx32.dll Fault Module Version: 8.17.10.1047 Fault Module Timestamp: 4cabd6fc Exception Code: c0000005 Exception Offset: 00025861 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt I've looked in the Event log ( not sure why I didn't look there earlier, so if the data here is helpful, I'm sorry for the delay). - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2011-06-07T19:17:25.000000000Z" /> <EventRecordID>5583</EventRecordID> <Channel>Application</Channel> <Computer>Richard-TOSH</Computer> <Security /> </System> - <EventData> <Data>MySQLWorkbench.exe</Data> <Data>5.2.34.7780</Data> <Data>4ddbbfe9</Data> <Data>aticfx32.dll</Data> <Data>8.17.10.1047</Data> <Data>4cabd6fc</Data> <Data>c0000005</Data> <Data>00025861</Data> <Data>18f0</Data> <Data>01cc25477e4daa2c</Data> <Data>C:\Program Files (x86)\MySQL\MySQL Workbench 5.2 CE\MySQLWorkbench.exe</Data> <Data>C:\Windows\system32\aticfx32.dll</Data> <Data>c6b8846b-913a-11e0-9f5b-b870f44f2557</Data> </EventData> </Event> and - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name=".NET Runtime" /> <EventID Qualifiers="0">1026</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2011-06-07T19:17:23.000000000Z" /> <EventRecordID>5582</EventRecordID> <Channel>Application</Channel> <Computer>Richard-TOSH</Computer> <Security /> </System> - <EventData> <Data>Application: MySQLWorkbench.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException Stack: at <Module>.wb.WBContextUI.init(wb.WBContextUI*, wb.WBFrontendCallbacks*, wb.WBOptions*) at MySQL.Workbench.WbContext.init(MySQL.Forms.AppImpl, MySQL.Workbench.WbOptions, VoidStrUIFormDelegate) at MySQL.GUI.Workbench.Program.Main(System.String[])</Data> </EventData> </Event>
[7 Jun 2011 22:38]
MySQL Verification Team
Have you tried a re-install deleting the install directory which remain after the remove process?. Thanks.
[8 Jun 2011 8:43]
Richard Quadling
This is the first time I've installed any mysql app on this machine. I'll certainly uninstall it, delete the directory and reinstall it, but I don't see how that will make any difference. The app doesn't run. An error is generated within a driver for a video chipset that I don't have. I get the splash screen and that's it. I've not had any chance to do any configuration of the app. Is there a debug mode/option that I can enable? Something that will at least give a trace of what the app is doing as it heads towards the crash?
[8 Jun 2011 12:49]
Alfredo Kojima
Can you try reinstalling the directx drivers, video drivers and/or whatever owns that DLL? Workbench doesn't load that directly, only to generic OpenGL libraries from the system, which in turn will probably load these driver related libraries. So likely something is misconfigured in your system, although I don't know what exactly it could be.
[8 Jun 2011 12:55]
Richard Quadling
I reinstalled DirectX 11 - well ran the install and it told me nothing needed updating. The laptop uses Intel HD drivers. Windows Update says there's nothing to worry about there. I'm at a loss as to why the ATI drivers are even present. Unless they are supplied by some other app. I'll look again this evening (when at home).
[10 Jul 2011 23:00]
Bugs System
No feedback was provided for this bug for over a month, so it is being suspended automatically. If you are able to provide the information that was originally requested, please do so and change the status of the bug back to "Open".