MySQL Bugs: #47074: "MySQL workbench has stopped working"

Bug #47074	"MySQL workbench has stopped working"
Submitted:	2 Sep 2009 19:20	Modified:	27 Aug 2012 15:39
Reporter:	Steven Laursen	Email Updates:
Status:	Can't repeat	Impact on me:	None
Category:	MySQL Workbench	Severity:	S1 (Critical)
Version:	5.1.17, 5.2.33, 5.2.34	OS:	Windows (Vista 32bit)
Assigned to:		CPU Architecture:	Any

Description:
I get the message "MySQL workbench has stopped working" immedeatly when I start it. I have tried to uninstalle 5.1.17 and installe 5.2.2 but get same result?

How to repeat:
Start MySQL workbench.

Thank you for the bug report. This issue happened all the time after the first install or after some modification in the Tools->Options ?. Thanks in advance.

Thx for you quick reply.
Immedeatly after the first installation.

Many thanks for writing a bug report. We can't repeat this and would need some more informations.

Are there some more details at the error message?

Could you make a screenshot?

Error message window

Attachment: MySQLWorkbench error.jpg (image/pjpeg, text), 32.63 KiB.

No feedback was provided for this bug for over a month, so it is
being suspended automatically. If you are able to provide the
information that was originally requested, please do so and change
the status of the bug back to "Open".

I actually get the same problem on Windows 7 and have never been able to run MySQL workbench. I've even tried uninstalling and reinstalling. MySQL Administrator works for me, though.

May you please install the newest version of the WB?, try to reproduce
the error and if you can, get the screenshot of the error and include
it on the report, besides that please right-click on the error message
to get a popup menu with the menu item "copy stack to clipboard" and
also include the stacktrace on the report.

Thanks.

Hi
I just installed MySQL Workbench 5.2.33 CE under Windows Vista 32.
First time I started I got an error message. Then I tried again and now
it work :-)
Thanks!!
Best regards Steven

Had you got exactly the same message, "MySQL workbench has stopped working"?

Yes precisly the same message.

If it works now, please, send the output of Help > System Info menu item.

Hi experts, I have to report exactly the same situation as other users reporting.
My system is Windows 7 (64-bits), and this happened since the first installation of MySQL Workbench.
The error message I get is "MySQL Workbench has stopped working".
Looking around in other bug threads, I read that the video driver could need an update, so I checked, but mine is up to date.
I also have the latest .NET Framework (I first installed Microsoft .NET Framework 4 Client Profile, as it was required by the install process of MySQL Workbench; after noting this problem, I then also tried to install Microsoft .NET Framework 4 Extended).
The release of MySQL Workbench which I installed is the latest (5.2.33b) as of yesterday afternoon (06-04-2011).
Thanks for any advice you could provide.

Please provide a stack trace as requested by Rafael. Also, is everyone using a non-english Windows?

MySQL workbench has stopped working

Attachment: MySQL workbench has stopped working.jpg (image/pjpeg, text), 15.42 KiB.

Hi Alfredo, I added a screenshot of the error I get. This happens right at startup of MySQL workbench and, if I right-click on the error message at that point, no menu pops up (I tried once again just a moment ago).

I am using both Windows 7 64-bits and MySQL workbench in English.

Thanks and best regards,
Carlo

Help -> System info:

MySQL Workbench CE for Windows version 5.2.33

Configuration Directory: C:\Users\Steven\AppData\Roaming\MySQL\Workbench

Data Directory: C:\Program Files\MySQL\MySQL Workbench 5.2 CE

Cairo Version: 1.8.8

Rendering Mode: OpenGL is available on this system, so OpenGL is used for rendering.

OpenGL Driver Version: 2.1.1

OS: Microsoft Windows Vista Home Premium Edition Service Pack 2 (build 6002), 32-bit

CPU: 2x Intel(R) Core(TM)2 Duo CPU     E8200  @ 2.66GHz, 3.0 GiB RAM

Active video adapter: NVIDIA GeForce 8500 GT

Installed video RAM: 512 MB

Current video mode: 1920 x 1080 x 4294967296 colors

Used bit depth: 32

Driver version: 7.15.11.6369

Installed display drivers: nvd3dum.dll,nvwgf2um.dll

Current user language: Dansk (Danmark)

Hello.
Due to the nature of your defect I need to ask you for the "Windows event log" descriptions (Control Panel -> Administrative Tools -> Event Viewer) that you get with the error in order to get enough information to reproduce the defect.
Thanks.

Hi,

please find below the event log, extracted from Windows Event Viewer as per the request of Armando Lopez:

   ------------------------------------------------------------
   Level	Date and Time	Source	Event ID	Task Category
   Error	04-05-2011 16:16:26	Application Error	1000	(100)	"Faulting application name: MySQLWorkbench.exe, version: 5.2.33.7508, time stamp: 0x4d820632
   Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdbdf
   Exception code: 0xe0434352
   Fault offset: 0x0000b727
   Faulting process id: 0x104c
   Faulting application start time: 0x01cc0a65d861eec9
   Faulting application path: D:\Program Files (x86)\MySQL\MySQL Workbench 5.2 CE\MySQLWorkbench.exe
   Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
   Report Id: 18a43835-7659-11e0-82b3-c0cb38cc7ed4"
   Error	04-05-2011 16:16:25	.NET Runtime	1026	None	Application: MySQLWorkbench.exe
   Framework Version: v4.0.30319
   Description: The process was terminated due to an unhandled exception.
   Exception Info: System.TypeInitializationException
   Stack:
      at ScintillaNet.HeaderInformation..ctor(ScintillaNet.PageInformationBorder, ScintillaNet.InformationType, ScintillaNet.InformationType, ScintillaNet.InformationType)
      at ScintillaNet.PageSettings..ctor()
      at ScintillaNet.PrintDocument..ctor(ScintillaNet.Scintilla)
      at ScintillaNet.Scintilla..ctor(System.String)
      at ScintillaNet.Scintilla..ctor()
      at MySQL.Forms.ObjectImpl.create<ScintillaNet::Scintilla>(mforms.Object*, MySQL.Forms.ObjectImpl)
      at MySQL.Forms.CodeEditorImpl.create(mforms.CodeEditor*)
      at MySQL.MCallback1<bool\,mforms::CodeEditor \*>.cpp_callback(mforms.CodeEditor*)
      at <Module>.wb.WBContextUI.init(wb.WBContextUI*, wb.WBFrontendCallbacks*, wb.WBOptions*)
      at MySQL.Workbench.WbContext.init(MySQL.Forms.AppImpl, MySQL.Workbench.WbOptions, VoidStrUIFormDelegate)
      at MySQL.GUI.Workbench.Program.Main(System.String[])

   ------------------------------------------------------------

Thanks again for any suggestions,
Carlo

Same with Server 2003 and framework 4.0. DW20.EXE was at 50%CPU during the MySQL workbench launching.

This only repeatable for me on Windows 2003.

Please, remove old version (including remaining *.pyc files, see http://wb.mysql.com/?p=1068 for details), install 5.2.34 and check if this problem is still repeatable.

It's ok for me (Windows server 2003), it works perfectly.

Hi, I just tried to uninstall my previous version, delete all left files (including remaining *.pyc files, as suggested in http://wb.mysql.com/?p=1068), and then installed latest version of MySQL Workbench (I got 5.2.34 GA (2011-05-25)).
Unfortunately, at the launch of the application, I still get the same error right after the splash screen (see my earlier posts for my system configuration).
Thanks for any other suggestion you might provide, Carlo

No feedback was provided. The bug is being suspended because we assume that you are no longer experiencing the problem. If this is not the case and you are able to provide the information that was requested earlier, please do so and change the status of the bug back to "Open". Thank you.

Hi, in post of [29 Jun 16:50] Jon Stephens stated that "no feedback was provided ... the bug is being suspended". However, I replied to all requests of details, getting non reply. For example, see my posts of [9 Jun 17:15], of [4 May 16:26] and earlier. I am still experiencing the problem. I don't know how to solve the issue. By the way, I don't know how to change the status of the bug back to "Open". Thanks for any help. Carlo

No feedback was provided. The bug is being suspended because we assume that you are no longer experiencing the problem. If this is not the case and you are able to provide the information that was requested earlier, please do so and change the status of the bug back to "Open". Thank you.

I also seem to be suffering from this. I have a new laptop with Windows 7 Home Premium. After downloading and installing mysql-installer-5.5.15.0, i can't get it to start up at all. Following some of the earlier posts, I have checked the event viewer and there are errors in there (see below)

Log Name:      Application
Source:        .NET Runtime
Date:          07/10/2011 12:23:02
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      THJLAPTOP
Description:
Application: MySQLWorkbench.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
   at <Module>.wb.WBContextUI.init(wb.WBContextUI*, wb.WBFrontendCallbacks*, wb.WBOptions*)
   at MySQL.Workbench.WbContext.init(MySQL.Forms.AppImpl, MySQL.Workbench.WbOptions, VoidStrUIFormDelegate)
   at MySQL.GUI.Workbench.Program.Main(System.String[])

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-10-07T11:23:02.000000000Z" />
    <EventRecordID>6654</EventRecordID>
    <Channel>Application</Channel>
    <Computer>THJLAPTOP</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: MySQLWorkbench.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
   at &lt;Module&gt;.wb.WBContextUI.init(wb.WBContextUI*, wb.WBFrontendCallbacks*, wb.WBOptions*)
   at MySQL.Workbench.WbContext.init(MySQL.Forms.AppImpl, MySQL.Workbench.WbOptions, VoidStrUIFormDelegate)
   at MySQL.GUI.Workbench.Program.Main(System.String[])
</Data>
  </EventData>
</Event>

with a second error as follows

Log Name:      Application
Source:        Application Error
Date:          07/10/2011 12:23:03
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      THJLAPTOP
Description:
Faulting application name: MySQLWorkbench.exe, version: 5.2.34.7780, time stamp: 0x4ddbbfe9
Faulting module name: aticfx32.dll, version: 8.17.10.1047, time stamp: 0x4cabd6fc
Exception code: 0xc0000005
Fault offset: 0x00025861
Faulting process id: 0x1a14
Faulting application start time: 0x01cc84e377d6dfb3
Faulting application path: C:\Program Files (x86)\MySQL\MySQL Workbench CE 5.2.34.2\MySQLWorkbench.exe
Faulting module path: C:\Windows\system32\aticfx32.dll
Report Id: b85e6a50-f0d6-11e0-993d-b870f4c40b8a
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-10-07T11:23:03.000000000Z" />
    <EventRecordID>6655</EventRecordID>
    <Channel>Application</Channel>
    <Computer>THJLAPTOP</Computer>
    <Security />
  </System>
  <EventData>
    <Data>MySQLWorkbench.exe</Data>
    <Data>5.2.34.7780</Data>
    <Data>4ddbbfe9</Data>
    <Data>aticfx32.dll</Data>
    <Data>8.17.10.1047</Data>
    <Data>4cabd6fc</Data>
    <Data>c0000005</Data>
    <Data>00025861</Data>
    <Data>1a14</Data>
    <Data>01cc84e377d6dfb3</Data>
    <Data>C:\Program Files (x86)\MySQL\MySQL Workbench CE 5.2.34.2\MySQLWorkbench.exe</Data>
    <Data>C:\Windows\system32\aticfx32.dll</Data>
    <Data>b85e6a50-f0d6-11e0-993d-b870f4c40b8a</Data>
  </EventData>
</Event>

Installer 5.5.15.0 probably still contains Workbench 5.2.34. I wonder if newer version, 5.2.35, demonstrates the same problem.

No feedback was provided for this bug for over a month, so it is
being suspended automatically. If you are able to provide the
information that was originally requested, please do so and change
the status of the bug back to "Open".

I am experiencing this bug.  I just did a new install today, and it worked for awhile then stopped working.  I have gotten the 'MySQL workbench has stopped working' alert ever since, even after a reboot.

I would suggest that the problem exists in a file that is read in by the program that has gotten corrupted and is crashing the program.

Brett,

What exact version, 5.2.x, do you use? Is there anything in the Event Viewer logs about Workbench?

i have this problem every day or two in windows 7.  

i've found that by deleting this file 

C:\Users\(username)\AppData\Roaming\MySQL\Workbench\wb_options

and restarting workbench, i can start working again.

Please include the wb_options file when it happens again.

Please file a new bug including the wb_options.xml file if this happens again.

Hi, 
WB stops running every time I want to edit a database's table. 
I have the 6.0 version and work on a Mac. 

regards