MySQL Bugs: #54600: Open Support Issues on dashboard can be unknowingly stale

Bug #54600	Open Support Issues on dashboard can be unknowingly stale
Submitted:	17 Jun 2010 22:35	Modified:	5 Jul 2010 7:28
Reporter:	Marcos Palacios	Email Updates:
Status:	Closed	Impact on me:	None
Category:	MySQL Enterprise Monitor: Web	Severity:	S4 (Feature request)
Version:	2.2.1.1721	OS:	Any
Assigned to:	Josh Sled	CPU Architecture:	Any

Description:
This is a suggestion to visually indicate (on Monitor and What's New? pages) when an Open Support Issue is stale. E.g., have a column labeled 'Last Update' and make it gray if it's suspiciously old.

How to repeat:
- see the Monitor and What's New? pages on the dashboard
- notice there is no way to tell from the list of Open Support Issues is any are stale

Josh Sled writes: 
revno: 8142
revision-id: josh.sled@oracle.com-20100630211337-urpoaomh1tpxqfro
parent: torus@torus-pc-20100701085841-6ou1v06o0boyael1
committer: Josh Sled <josh.sled@oracle.com>
branch nick: 2.3
timestamp: Wed 2010-06-30 17:13:37 -0400
message:
  EM-4652: show issues panel if either poller is available or has problems.  EM-4609: If a poller is disabled, don't include its issues in lists.

If the Support Portal or Service Request/MOS poller is retired, its issues are removed from the system.

If the Support Portal or MOS poller is disabled, it's issues are not displayed.

Andy Bang writes: 
In build 2.3.0.2018.

Marcos Palacios writes: 
Verified fixed in Monitor build 2.3.0.2018.

A note has been added to the 2.3.0 changelog: 

        The list of active support issues on the <guilabel>What's                                                                                          
        New</guilabel> page has been updated to not show issues that                                                                                       
        are stale, and to not show issues if you have disabled the                                                                                         
        support issue checks.